Shipping Policies

Important: We cannot deliver to P.O. boxes. Please provide a street address when placing your order.

Delivery time and process

After your order is confirmed, you will generally receive an order confirmation by e-mail.

We will arrange shipment within 48 hours of receiving that confirmation. You will receive an e-mail with the tracking number once your order has been dispatched.

Delivery usually takes 5 to 7 business days after dispatch, except in cases of force majeure such as severe weather or epidemics.

Notes:

The stated delivery times are estimates. We strive to deliver your order as quickly as possible. However, please note that orders placed during promotional periods and special events may have longer delivery times.

Delivery times vary depending on the destination. Please note that only limited delivery services may be available in some areas.

Shipped from EU warehouse or international warehouse, depending on availability.

All taxes are included in the price. No additional fees on delivery.

Orders placed on weekends and public holidays will be processed on the next business day.

For orders with multiple items, we try to deliver all items at the same time. As we use different shipping options, our products are not always sent in a single shipment.

Incorrect delivery address

If your order has not yet been dispatched, please contact our customer service at support@jsdrobot.com to update your delivery address. Once the goods have been shipped, the customer bears all costs. Please therefore check your address details before placing your order.

Address change or return before and/or after delivery confirmation

We cannot guarantee that the delivery address can still be changed after receipt of the delivery confirmation with the tracking number. Please note that the shipping company may charge a handling fee of 50 US-Dollar for changing the delivery address.

Lost or stolen package

Please check the delivery address for your order. Check all doors and mailboxes and/or ask the reception. If you still cannot find your package 24 hours after receiving the delivery notification, please contact our customer service at support@jsdrobot.com.

Damaged package

If your package is damaged upon receipt, please contact our customer service at support@jsdrobot.com within 24 hours so we can resolve the issue for you. We will file a damage claim with the shipping company and resolve the problem.

Received wrong or incorrect product

Please contact our customer service at support@jsdrobot.com for further assistance.